News

Checkout Errors on Windows 8

Over the past few months we've had a bunch of customers come to us and express that they were having checkout problem.  We took a look at the code ourselves and then eventually contacted our host provider as well as our FTP provider to get this issue solved.  The one thing we noticed was that the customers who were running into problems had two things in common: 1) They were using Windows 8 or earlier 2) They were using Internet Explorer as their default browser.


The error itself was a strange forwarding issue that caused the shopper's cart to always appear empty, even right after adding a product.  After spending close to a month working to resolve this issue with the customer service team of our FTP provider, we were finally able to fix the error and everything is now working and good to go.

We would like to send our deepest apologies to all of our amazing supporters who ran into these troubles.  If you're using Windows and ran into a problem while checking out in our online shop, please send us an email at btnpthny@gmail.com so we can make this right and send you some goodies for all of the trouble.

Thank you again for all of the continued support.  Stay tuned for our first Fall / Winter drop coming in the next few weeks.